Pepsi’s President Apologizes
She’s hit the nail on the head in her apology. We were hurt. We were the hosts that provided Nooyi with the opportunity to excel in the international business world and to reap extraordinary financial rewards. We were that hosts that said, you can move in permanently and become a member of our family.
Nooyi became an American citizen – became one of us and it hurt when she stuck her finger in our eye. We never asked for her gratitude, but a bit of reflection on the good the United States and the American people have brought to her life would have been appreciated.
Nooyi has now done just that and in the process has taught business men and woman a far more valuable lesson than she set out to impart last Sunday – when you make a mistake, admit it and apologize.
And Pepsi, after an attempt to spin the story, posted the speech and let the public pass judgment. Openness works, spin creates suspicion and negative fallout. Another valuable lesson for all.
For what it’s wroth Ms. Nooyi and PepsiCo, Tropicana orange juice and Fritos are back on our shopping lists.
Indra Nooyi’s apology posted below, the link here.
Following my remarks to the graduating class of Columbia University’s Business School in New York City, I have come to realize that my words and examples about America unintentionally depicted our country negatively and hurt people.
I appreciate the honest comments that have been shared with me since then, and am deeply sorry for offending anyone. I love America unshakably – without hesitation – and am extremely grateful for the opportunities and support our great nation has always provided me.
Over the years I’ve witnessed and advised others how a thoughtless gesture or comment can hurt good, caring people. Regrettably, I’ve proven my own point. Please accept my sincere apologies.
– Indra Nooyi