"Knowledge will forever govern ignorance

 and a people who mean to be their own governors

 must arm themselves with the power which knowledge gives."

Friday, May 20, 2005

Pepsi’s President Apologizes

An apology is what we wanted and an apology is what Indra Nooyi, President and CFO of PepsiCo has provided. She now recognizes her own speech was an example of the behavior she ridiculed at Columbia Business School this past Sunday.

She’s hit the nail on the head in her apology. We were hurt. We were the hosts that provided Nooyi with the opportunity to excel in the international business world and to reap extraordinary financial rewards. We were that hosts that said, you can move in permanently and become a member of our family.

Nooyi became an American citizen – became one of us and it hurt when she stuck her finger in our eye. We never asked for her gratitude, but a bit of reflection on the good the United States and the American people have brought to her life would have been appreciated.

Nooyi has now done just that and in the process has taught business men and woman a far more valuable lesson than she set out to impart last Sunday – when you make a mistake, admit it and apologize.

And Pepsi, after an attempt to spin the story, posted the speech and let the public pass judgment. Openness works, spin creates suspicion and negative fallout. Another valuable lesson for all.

For what it’s wroth Ms. Nooyi and PepsiCo, Tropicana orange juice and Fritos are back on our shopping lists.

Indra Nooyi’s apology posted below, the link here.
Following my remarks to the graduating class of Columbia University’s Business School in New York City, I have come to realize that my words and examples about America unintentionally depicted our country negatively and hurt people.

I appreciate the honest comments that have been shared with me since then, and am deeply sorry for offending anyone. I love America unshakably – without hesitation – and am extremely grateful for the opportunities and support our great nation has always provided me.

Over the years I’ve witnessed and advised others how a thoughtless gesture or comment can hurt good, caring people. Regrettably, I’ve proven my own point. Please accept my sincere apologies.

– Indra Nooyi


At 10:35 AM, Anonymous Anonymous said...

. . . that was no apology . .. she fluffed it off as a misinterpretation of her remarks .. . .she was smug in her analogy, and joked about being subtle . . .. but more to the point, she utilized one low-life example she claims to be true about the "ugly american", and offers no comparable example of "good neighbor americans" as if none exist . . ... the so called apology didn't do it for me, and pepsi products are off my shopping list . . .

At 12:22 PM, Blogger Enlighten said...

Indra Nooyi obviously disagrees with American foreign policy and that was the “real” point of her speech – U.S. foreign policy and the actions that flow from it are wrong.

We doubt her mind has changed on that score, but she won’t be spewing her anti-American propaganda in public speeches any longer.

She’s had to admit her own hypocrisy and mistakes publicly. She’s publicly apologized and expressed her gratitude for the opportunities and support the United States has afforded her.

We wished that Nooyi had thought through the ramifications of her speech before she spoke, but she didn’t. Pepsi, after an initial attempt at spin, came clean by posting her speech. We got what we wanted - a copy of the speech an apology and an end of anti-American speeches by Nooyi.

We aren’t going to tar and feather the entire Pepsi company for the childish and insulting speech given by one of the company's employees, prominent as she may be. We got Pepsi's attention and the company took corrective action without the need of a boycott of the firm's products.

We’re sure there are many great Pepsi employees that do not share Nooyi’s views and we don’t want these folks to suffer.

At 2:51 PM, Blogger Glass House said...

I believe Ms.Nooyi has a social responsibility to think before she opens her mouth and sticks her rich foot in it. Apology or no, I still won't be buying any Pepsi products. The only reason she's apologizing is because you and the other bloggers called her on it. The mainstream media gave her a pass and nothing would have come of this, if it hadn't been for bloggers, like you. She'd still be giving the finger to the country that gave her an opportunity unlike anything she could have gotten in her own country. Now I think I'll go enjoy my Diet Coke!

At 2:29 AM, Anonymous Anonymous said...

If Mrs. Nooyi messsage was one of possitiveness then why did she even mention the "bad" side of the middle finger. Her "interpretation" of her speech dose not even have correct geographical relevance. Dose Australia not have more worldy importance than Africa? I too will continue to boycott Pepsi.

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